Shipping, Returns & more

Please select the topic below that you'd like more information on.

We will post your item to anywhere in Australia (except PO boxes). Parcels will take 3-4 working days to be processed and will be shipped to you via Sendle, Australia Post or Courier. If you require the order urgently, send us an email and we will do our best to accommodate you. Delivery is a flat fee rate of $10 per parcel. You should receive your parcel within a week of posting so if you haven’t received it in that timeframe, send us an email so we can find it and do our best to ensure it reaches you safe and sound. We take no liability for lost or missing parcels, but will always assist you if this situation occurs.

ACT Delivery:
We offer a Canberra drop off service, to your home or workplace Thursday - Friday for a flat fee of $5 per order.

Pickup:
Contact Lisa to arrange a time to pick up your order free of charge! Our workshop is based in Curtin, ACT.

Our aim is to deliver beautiful handmade candles and diffusers to customers who love them. If you are unsatisfied with your product please get in touch with Lisa and we will happily exchange or refund within 14 days of purchase. The goods MUST be un-used and in a re-saleable condition, with all packaging intact. Shipping costs for return and replacement are at the customers cost.

Sometimes it happens. If you receive a parcel and the product is damaged, please send us an email within 24hours of receiving your parcel. Include details of the damage, photographs and all relevant delivery information. We will then arrange for pick up of the damaged item and you will receive a replacement product or refund as soon as possible.

Peli&Co use Shopify.

If you would like to purchase a gift voucher, please contact Lisa directly to arrange.

If your order is a gift, please add a note to your order and we will ensure it is lovingly wrapped and includes a personal message from you and is sent off without an invoice.

All orders are accompanied by candle or diffuser care cards. Please read carefully to ensure you get the best value from your purchase and that the goods are used safely. If you have any further questions don’t hesitate to send an email.

We always love to hear what you love to use and your favourite fragrances! If we don’t stock a fragrance you love, get in touch and we will see what we can do to make an order up for you.

Yes! We happily refill – good for the environment and your purse strings. Get in touch today to find out what products we will take to refill, how this process works and the cost to do so.

For now, Peli&Co jewellery cannot be purchased in our online store. If you are interested in purchasing some of our lovely jewellery – earrings, necklaces, bracelets, keyrings, cufflinks, email Lisa for a photo of products in stock OR keep an eye on our website for market dates and come and check it out for yourself.

Peli&Co is an Australian based company that is committed to providing quality services and products to you. This policy outlines our ongoing obligations to you in respect of how we manage your personal information.

We have adopted the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APP govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

While Peli&Co takes pride in protecting personal information in accordance with the APP, Peli&Co cannot provide any guarantee that the APP will afford the same level of protection that residents of foreign countries may enjoy in their home countries.

It is strongly recommended that if you are a customer based in a foreign country that you satisfy yourself of the adequacy of the APP.

What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone, email, via our website www.pelianco.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:
For the primary purpose for which it was obtained For a secondary purpose that is directly related to the primary purpose With your consent; or where required or authorised by law.

Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. 

Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure; and Where required or authorised by law.

Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Peli&Co will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates
This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Peli&Co
0419 439 732
lisa@peliandco.com.au